Refund & Return Policy

Updated Date: September 1, 2026


Business Entity: Smoke Free Group Inc. (“Company,” “we,” “us,” or “our”)

1. Lifetime Warranty Coverage

At Smoke Free Group Inc., we stand behind the quality of our hardware. We offer a Lifetime Warranty on all electronic device hardware and charging accessories purchased directly from smokefreeonline.com.

  • Covered Items:

    • Electronic cigarette battery units
    • All internal electronic device components
    • Wall adapters
    • USB chargers
  • Coverage Details: If any covered electronic item or charging accessory fails to function or stops holding a charge due to a manufacturer defect, it is eligible for replacement under our lifetime warranty.
  • RMA Handling Fee: A $15 handling fee applies to each approved Return Merchandise Authorization (RMA) to cover administrative processing, testing, and replacement shipment.
  • Exclusions: The warranty does not cover normal physical wear and tear, damage caused by drops, exposure to liquids, or unauthorized product modifications/misuse.

2. Consumables & Excluded Items (No Warranty)

Due to health, safety, and hygiene regulations, consumable products do not carry a lifetime warranty and are final sale (non-refundable and non-returnable) once opened, unsealed, or used:

  • Cartomizers, pods, tanks, coils, and atomizers
  • E-liquids, e-juices, and flavor refills
  • Disposable electronic cigarette units
Note: If a consumable item or cartomizer arrives defective or damaged upon initial delivery, you must notify customer support within 48 hours of delivery for assistance.

3. General Returns & Order Cancellations

  • Unopened Products: Unopened, unused hardware in its original packaging may be returned within 14 days of delivery for a refund or store credit, subject to inspection. Original shipping charges are non-refundable.
  • Order Cancellations: Requests to cancel an order must be made before the shipment is dispatched. Once a tracking number is generated, the order must follow our standard return process.

4. How to Request an RMA or Warranty Replacement

To initiate a warranty replacement or return, you must obtain an official Return Merchandise Authorization (RMA) number before shipping any items back:

  1. Contact Support: Email us at Tina@smokefreeonline.com or contact@smokefreeonline.com, or call us at 1-800-653-8594.
  2. Provide Order Details: Include your Order Number, the specific item (battery, wall adapter, or USB charger), and a description or video of the issue.
  3. Receive RMA Instructions: If approved, our team will send an RMA Number along with payment instructions for the $15 handling fee and shipping details.
  4. Ship Item Back: Packages sent to our facility without an official RMA number will not be processed.

5. Return Shipping & Refunds

  • Customers are responsible for paying return shipping costs unless the return is due to our shipping error.
  • Approved refunds for unopened general returns will be credited back to your original payment method within 5–7 business days.

6. Contact Us

For questions regarding warranty claims or returns, please contact us:

  • Company Name: Smoke Free Group Inc.
  • Email: Tina@smokefreeonline.com or contact@smokefreeonline.com
  • Phone: 1-800-653-8594
  • Mailing Address: 7232 Rising Sun Ave #56827, Philadelphia, PA 19111
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